My Petrol Hedge Trimmers pull cord has snapped

Quick Answer

If the pull cord on your petrol hedge trimmer has snapped, become frayed, or no longer retracts correctly, do not continue attempting to start the machine. The starter assembly contains a tension-loaded recoil spring, and repairing or replacing it requires mechanical knowledge and specialist tools.

⚠️ Safety Notice

Before inspecting the hedge trimmer:

• Switch off the engine and allow it to cool completely.
• Remove the spark plug cap to prevent accidental starting.
• Do not pull on a damaged or partially broken starter cord.
• Do not dismantle the starter assembly unless you are suitably qualified to do so.

The recoil spring inside the starter assembly is under tension and can cause injury if released unexpectedly.

Common Symptoms

You may need to replace the starter assembly if:

• The pull cord has snapped.
• The pull cord is frayed or badly worn.
• The pull cord does not retract after being pulled.
• The starter handle pulls out but does not engage the engine.
• The starter mechanism feels loose or jammed.

What Should I Do?

If your pull cord is damaged:

• Stop using the hedge trimmer.
• Do not continue pulling the starter cord, as this may cause further damage.
• Inspect the starter housing for any visible damage if it is safe to do so.

Please contact our Customer Support Team for assistance.

When contacting us, please provide:

• Your hedge trimmer model number.
• Proof of purchase (if available).
• A brief description of the fault.
• Photographs of the damaged pull cord or starter assembly, where possible.

Our team will advise whether a replacement starter assembly is available or whether the machine should be inspected by our workshop technicians.

Important Information

The starter assembly contains a recoil spring under tension.

Repairs normally require partial disassembly of the hedge trimmer and should only be carried out by someone with the appropriate mechanical knowledge and tools.

Unauthorised repairs or modifications may invalidate your warranty and could result in further damage to the machine.

Frequently Asked Questions

Why has my pull cord snapped?

Pull cords can wear over time through repeated use. Excessive resistance caused by an engine fault or a damaged starter mechanism can also cause the cord to break.

Can I replace just the pull cord?

This depends on the model. In many cases, replacing the complete starter assembly is the recommended repair, as it also includes the recoil spring and starter mechanism.

Is it safe to keep using the hedge trimmer?

No. If the pull cord is damaged or the starter assembly is faulty, do not continue attempting to start the machine.

Can I repair the recoil spring myself?

We do not recommend this. The recoil spring is under tension and can cause injury if handled incorrectly.

What information should I provide when contacting support?

To help us assist you quickly, please provide your model number, proof of purchase (where available), a description of the fault, and photographs of the damaged starter assembly if possible.